CX TRENDS: 1st Edition – Customer service insights in the gen AI era

44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single AI-powered platform. See the top five latest CX trends.

Vendor:: ServiceNow
Posted:: Apr 30, 2025
Published:: May 2, 2025
Format:: PDF
Type:: eBook

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