How one healthcare provider modernized their communication systems

Tancell Care, a healthcare provider for individuals with disabilities, faced communication challenges as they expanded from 10 to nearly 400 employees. They needed a scalable technology solution to support growth while ensuring seamless care delivery.

Partnering with T-Mobile for Business and using Dialpad's cloud-based platform, Tancell achieved:

• Improved efficiency with easier business line management
• Enhanced client support via automated routing and after-hours coverage
• Better quality assurance with AI-powered transcription
• Streamlined communication for staff

The transition eliminated desk phones, providing secure business lines on personal devices, powered by T-Mobile's 5G network.

Vendor:: T-Mobile for Business
Posted:: May 9, 2025
Published:: May 10, 2025
Format:: HTML
Type:: Case Study

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