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Infographic: CPaaS tools driving the market sponsored by TechTarget ComputerWeekly.com EGUIDE: The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers

MicroScope – October 2019: What's next for the channel? sponsored by MicroScope EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly Posted: 08 Feb 2021 \| Published: 04 Sep 2019 TOPICS: Artificial Intelligence \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Data Management \| Data Security \| Data Storage \| PC Operating Systems \| Security \| Security Industry \| Security Infrastructure \| Security Software \| Security Threats

Understanding CPaaS market growth, trends and providers sponsored by TechTarget ComputerWeekly.com EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Unified Messaging \| Unified Messaging Systems

UCaaS vs. CCaaS vs. CPaaS: What's the difference? sponsored by TechTarget ComputerWeekly.com EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together. Posted: 05 Nov 2023 \| Published: 06 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Software as a Service

Computer Weekly – 13 February 2024: Intelligent defence – the role of data in the military sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine the role of data in tying together military operations across ground, air, sea and cyber. Has SAP finally convinced customers to migrate to cloud ERP? We assess the trends. And we talk to the CIO helping to set up the UK's fastest supercomputer. Read the issue now. Posted: 12 Feb 2024 \| Published: 13 Feb 2024 TOPICS: Business Intelligence \| CIOs \| Cloud Computing \| Cybersecurity \| Data Analytics \| Education Industry \| Educational Software \| ERP \| ERP Software \| Intelligent Networks \| IT Infrastructure \| IT Management \| SaaS business intelligence \| SaaS ERP \| SAP (Product) \| Supercomputers

Computer Weekly – 8 August 2023: How to improve developer productivity sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now. Posted: 04 Aug 2023 \| Published: 08 Aug 2023 TOPICS: Careers \| CIOs \| Cloud Computing \| Cloud Management \| IT Management \| IT Managers \| IT Workforce \| Software Development Life-Cycles \| Software Development Methodologies \| Software Development Tools \| Software Engineers \| Software Testing \| Work Environment \| Workforce Planning

Top trends shaping APAC's tech landscape in 2024 sponsored by TechTarget ComputerWeekly.com EGUIDE: While GenAI is not expected to supersede other IT priorities such as cloud, application development and cyber security, it will augment those areas by making it easier to build software and improve cyber resilience. In this round-up, we review some of the key IT trends that are likely to shape the industry across the region in 2024. Posted: 07 Jan 2024 \| Published: 08 Jan 2024 TOPICS: Artificial Intelligence \| Cloud Computing \| Cloud Management \| Cloud Storage \| Cybersecurity \| Data Management \| Green Data Center \| IT Best Practices \| IT Infrastructure \| IT Management \| Manufacturing \| Software Development Methodologies \| Software Development Tools \| User Experience

Computer Weekly – 26 March 2024: What are IT buyers spending their money on? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we reveal the technologies that IT buyers are spending their money on this year. The European CIO at PepsiCo explains how to make digital transformation go with a pop. And we look at the growing importance of cloud-to-cloud backup for data protection and resilience. Read the issue now. Posted: 25 Mar 2024 \| Published: 26 Mar 2024 TOPICS: CIOs \| Cloud Backup \| Cloud Computing \| Cybersecurity \| Data Management \| Data Storage \| Environmental Standards \| Green Data Center \| Green Storage \| IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Managers \| IT Spending \| IT Systems

MicroScope – June 2023: Take a balanced approach to security sponsored by MicroScope EZINE: In this issue, read about how to help customers manage their security portfolios in a world of increasingly complex systems, discover how insights are providing more opportunities for partners, and learn whether being an MSP is enjoyable or not Posted: 01 Jun 2023 \| Published: 02 Jun 2023 TOPICS: Channel Management \| Channel Management Software \| Managed Security Services \| Security \| Security Industry \| Security Management \| Security Policies \| Security Software \| Security Systems \| Systems Management

Your Guide to Workforce Management Software Selection sponsored by PDP-Software EGUIDE: Workforce management software is what enables your business to keep pace with the rapidly changing trends in both labor and the market. Read on to learn about the current state of workforce management software and what you can expect from the technology's near future. Posted: 08 Feb 2021 \| Published: 10 Nov 2016 TOPICS: Best Practices \| Employee Performance Management (EPM) \| ERP \| Human Resources Software \| Software \| Strategic Planning \| Time and Attendance Software \| Time Management \| Workforce Management Software \| Workforce Planning

Intermedia Contact Center sponsored by Intermedia.Net PRODUCT OVERVIEW: Intermedia Contact Center tools can help businesses deliver exceptional customer experiences with features like omni-channel support, skills-based routing, real-time analytics, and more. Explore the benefits of this flexible, customizable solution in the full datasheet. Posted: 17 Jan 2025 \| Published: 17 Jan 2025 TOPICS: Enterprise Computing

Intermedia Contact Center Datasheet sponsored by Intermedia.Net PRODUCT OVERVIEW: Intermedia Contact Center offers a cloud-based solution to enhance customer interactions. It provides omnichannel capabilities, real-time insights, and customizable call flows. Access this guide to learn more and discover how you can experience more responsive and positive customer experiences. Posted: 17 Jan 2025 \| Published: 17 Jan 2025 TOPICS: Enterprise Computing

Ascend for Service Providers sponsored by Intermedia.Net PRODUCT OVERVIEW: Discover how Intermedia's Ascend platform empowers service providers with a feature-rich, cloud-based phone system, UCaaS, and contact center capabilities. Learn how Ascend can help you deliver productivity solutions to your business customers. Read the full product overview. Posted: 13 Feb 2025 \| Published: 14 Feb 2025 TOPICS: Enterprise Computing

The Aragon Research Globe for the Intelligent Contact Center, 2025 sponsored by Avaya RESEARCH CONTENT: Aragon Research's Globe for Intelligent Contact Center examines 15 major vendors in AI-driven transformation. Read the full report to see how virtual agents are revolutionizing customer experience and support. Posted: 27 Mar 2025 \| Published: 28 Mar 2025 TOPICS: Enterprise Computing

WFM Reports